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Communication
with Clients / Customers
In a client – provider relationship it is often
the client who shapes the relationship. This puts the
provider into a passive, defensive role – “on
the receiving end”.
Facilitas offer individual- and group coaching:
- to look at the dynamics in this dialogue
- to enable the provider to take an active part in
shaping the relationship
The result is a more balanced and less stressful relationship. |
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The real art
of conversation is not only to say the right thing in the right
place, but to leave unsaid the wrong thing at the tempting moment.
- Dorothy Nevill, writer |
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